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Technical FAQ

Last updated by Dmitry K. on August 26, 2016 11:21

What is the size limit for the Mail Box?

You can allow any amount of web space to your email account as long as it is below your web hosting plan’s web space quota.

Can I work on MySQL through a remote location?

We do not support this feature. You can, however, do it if you have a VPS or a dedicated server with us.

What Operating System does Jolt use on the servers?

We use CloudLinux (CentOS-based) Operating System on our shared servers. Clients do have the ability to install their own choice of Linux operating system on VPS (CentOS, Fedora, Debian, Ubuntu, OpenSUSE, Gentoo) and any OS including Windows Server 2008/2012 on dedicated servers.

What version of PHP does Jolt use?

We support all php versions from 4.x up to 7.x. CloudLinux OS provides a possibility to change php version on the fly, as well as change php extensions/values. You can do it in your cPanel >> Select PHP Version.

What version of Apache does Jolt use?

Currently we use Apache 2.4.x (at the moment of this article creation). This version is for reference only because we keep updating the software as needed.

What version of MySQL does WebHostingBuzz use?

We use MySQL 5.5.x and 5.6.x at the moment of this article creation. Versions will be upgraded with the course of time.

Can I edit the httpd.conf file?

This file can be edited with root access to the server only (VPS and Dedicated servers).
Please do not edit virtual hosts, as these changes will not be saved and will cause cPanel subdomains and addon domains to malfunction.

Global Apache configuration should be saved by manual start of internal cPanel ‘distiller‘ script.

Some directives of global Apache configuration can be edited by means of .htaccess file on the shared server.

Can I make my own .htaccess files?

Yes, you can.

I have written my own script. Can I run it on your servers?

Yes, you can as long as the script can be executed on a Linux server. We do however recommend that you get in touch with us first if you feel it can possibly cause trouble on a shared hosting server.

Do you provide Jailed Shell or Normal Shell?

CloudLinux provides a possibility to provide customers with Normal Shell without root, sudo or su privileges, and each account's environment is 'closed', i.e. no one will be able to get access to another account hosted on the same server (feature provided by CageFS).

Can I use Telnet as file transfer protocol?

We use SSH only. However, VPS/dedicated server can be configured as you like.

What type of email authentication do you use?

We use SMTP authentication. This option must be checked in Outgoing mail server (SMTP) settings of your email client for you to be able to send email.

Do you allow cgi scripts?

Yes, we do.