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Private Nameservers FAQ

Last updated by Dmitry K. on August 26, 2016 11:47

What are private nameservers?

Private name servers look like ns1.yourdomain.com and ns2.yourdomain.com

They come for free with all our Reseller packages, except for Reseller Mini where we charge a one-time fee of 10 GBP.

Why do I need that?


Our Reseller hosting is transparent and we stay in the background.

Your customers won’t even know that we exist.


All you need to do is update private nameservers with IPs of a new server.

No need to contact each customer and ask them to change nameservers. After DNS propagation all sites will be up and running again.

Great, so how can I get them?

  • Resellers

You can order private nameservers with a Reseller package when signing up with us.

The nameservers information, as well as other account details, will be emailed to you as soon as your Reseller account is active.

Alternately, you can order private nameservers later by issuing a ticket to Billing at HelpDesk

  • VPS/Dedicated servers

We create private nameservers on VPS/dedicated servers after the initial setup, free of charge, under the condition that you only use cPanel as control panel. Just submit a ticket to our Support department at HelpDesk

To be able to use private nameservers they must be not only created on the server, but also registered on the domain registrar end (pointed to IPs)

This process is also called “to add glue records”, which means to add records to specify what IP address a domain name (in our case nameservers) stands for.

As soon as nameservers are pointed to IPs provided by our techical department and propagated, you’ll be able to use them for any of your domains.

How can I register private nameservers with a domain registrar?

In most cases you need to just login to your domain control panel and set IPs for nameservers.

If you still encounter any difficulties, please contact your domain registrar support.