What is your refund policy?
We offer an unconditional 45-day money-back guarantee for all our products, except dedicated servers and dedicated IPs. It’s recommended to check section 14: Fees, Payment and Refund of our Terms of Service for more information.
What would happen to my site if your server hardware broke down?
Server hardware can go down at times. However, we at Jolt are on duty 24 hours a day and if any such incident does happen, we take all possible measures to bring your websites online as soon as possible by replacing the hardware.
We also update our server status area on our status page regularly for any network related issues including server downtime notifications.
How do you monitor your servers?
We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down,our technical team gets right on it to fix the issue as soon as possible.
Do you give any free trial?
We do not give out free trial periods. But if you are not happy with the service you can ask for the refund within 45 days after sign up date.
Does Jolt back up the data on its web servers?
We do, however, we recommend you to keep your own local backups and not rely 100% on us. Having backups in two locations is always a good idea.
Do you store any of my private information?
Your privacy on the Internet is of the utmost importance to us. At Jolt, we want to make your experience online satisfying and safe. Jolt uses information voluntarily submitted by our users to enhance the user experience in our network of sites, whether by providing interactive or personalized elements on the sites or by improving future content in response to the interests of our users.