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Domain name purchase results in spam to the contact address

Last updated by Dmitry K. on September 14, 2016 14:56

Here at Jolt we always struggle to provide our customers with the best service and the best security. And this relates not only to the accounts on our servers, but also to our customers' personal data, and even your local machines.

We've noticed that lately we receive many complaints from our customers receiving spam to their contact addresses just after the domain was purchased through ourselves. We have of course checked our internal databases' security levels, as well as communicated with our partner registrar on this matter. But we can tell you with double certainty that your personal information is safe with us, and that it was not disclosed by our side or our partner registrar.

The reason for this problem is quite easy - WHOIS database. This database is publicly accessible, and each and every domain must be included into this database. And it contains all information about the domain, registrar and registrant, including his/her contact address.

So everyone can get this information on the web, right here. You can go there and check which information is publicly accessible for your domain.

As a result, many companies providing web design, building services, SEO etc. can get your address there and send you an email, what they call a 'promotion' (aka 'spam'). This might be irritating, but in fact such spam is in most cases harmless and contains an 'unsubscribe' button. And possibly there will be even someone who would like to make use of the services 'promoted'.

But there are real spammers, who can attach computer viruses, spyware, or send such emails for other malicious reasons. This is why we strongly recommend you to be careful with emails you receive after the domain registration, and in case this email contains your domain in the subject or body.

The best way to be safe and avoid these emails would be to mask your details in the WHOIS database. We provide such an option, which is called WhoisGuard. This can be purchased by submitting a ticket to our Billing Department at HelpDesk.

If you have any additional questions on this matter, you can feel free to contact us via any convenient way, including Live Chat, email or direct ticket.