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Account Questions

Last updated by Dmitry K. on August 26, 2016 12:39

Most frequent questions and answers about web hosting accounts are listed here. Please, contact us if your question isn’t answered below.

I signed up with but you still didn’t receive any login details. Why?

Account login details are sent automatically by our billing system as soon as an account is activated.

If by any chance you did not receive a welcome email please:

  1. check spam directory, sometimes notification emails may get there
  2. contact live support and we’ll gladly check what is wrong and send you an email manually

My hosting account was suspended. What should I do?

Actually there are two main reasons for suspension:

  • For a billing issue

If you are late paying your bill, then we’ll suspend your account until you bring payment up to date. Log into the client order area and make sure there are no outstanding invoices.

  • For AUP violation

Your account will be definitely suspended for spamming, hacking, port scanning, offensive content and resource abuse. You will receive the suspend notification on your contact email address if you violate the policy of our company. Please reply to it ASAP to get the issue resolved.

If your account is suspended more than 3 times for any of the above reasons, unfortunately we will ask you to move your account to more resource intensive servers (as dedicated ones) or to find a new hosting company.

For serious offences (warez/mp3s/child pornography), your account will be terminated without notice and your contact details may be passed to the relevant authorities. We have a zero tolerance policy towards this.

Would I be able to upgrade my hosting account?

Yes. You would need to get in touch with our billing department and they would sort it out for you. You do not have to worry cause if your current hosting plan is not going to expire soon we will deduct unused amount of money from the new invoice.

Is it possible to change the main domain of an account?

  • Web hosting, Business hosting – YES

Domain name changes are made by Jolt billing support team for free. For this the ticket should be submitted to the billing department at support.jolt.co.uk

If new main domain exists as addon or parked one, it needs to be removed from cPanel first

  • Reseller Hosting with private nameservers – NO

We do not change main domain for resellers who use private nameservers (n1.mainresellerdomain.com ns2. mainresellerdomain.com)

If domain change is essential we can only recreate an account from scratch. Works for those who just signed up and don’t have any content yet.

  • Reseller hosting with anonymous (default) nameservers – YES

Most likely it is possible to change the main domain in this situation. For more details please contact technical dept via our help desk

How do I provide web hosting services to my clients or friends?

Buy a reseller hosting plan from us and you can do it quite easily.

Do you offer private domain name servers with the reseller hosting plans?

Yes we do. They cost 10 GBP one time fee with Reseller Mini plan and are free with the rest of the packages.