In this article we will review the process of ticket submission.
You can submit a ticket by clicking Write us a message now button on the right side of Welcome page:
Note: You can submit tickets no matter you are logged into Helpdesk or not. But in case you are not logged in, you will need to enter contact details manually and won't be able to access ticket history.
Lets click the above button:
"Your Name" and "You E-Mail Address" fields will be filled automatically according to your profile with us.
We would like to draw your attention to the following important fields:
It will save your time if you choose correct department and mention your domain name, as it will help to identify your profile and process your request much quicker.
After you complete your request, click "Send us a message" button.
Your ticket will appear in My Tickets list:
Once the ticket is replied, you will see the message from us in Helpdesk, additionally, an email will be sent to your contact email address.
Note: it is not necessary to close the ticket when the issue is resolved. If it is crucial for you to see the ticket as "Resolved" in ticket list, you can just update your support request with "Close" message, and we will close it for you.