In order to log into Helpdesk at support.jolt.co.uk , you need to click on My tickets link at the top of the page:

The following pop-up window will appear:

The login details are the same as for your Client Area , they are sent in Welcome email to your contact email address:

Username: email address used while signing up with us

Password: Client Area password

Once done, click Login and you will be redirected to the tickets list:

The next article will explain how to submit a ticket.